From Our Correspondent
Abuja, March 31, ’26 (TNZ) The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers who experience poor service below specified targets in specific locations.
Thenewszenith reports that the directive is contained in a statement issued by Nnenna Ukoha, the Commission’s spokesperson, on Monday, in Abuja.
“The Commission’s position is that subscribers should not be made to bear the full burden of service disruptions.
“This is especially so where operators fail to meet prescribed standards of service delivery.
“Under this directive, erring operators will compensate affected users directly for breaches of Quality of Service (QoS).
“Mobile Network Operators (MNOs) shall be required to pay these compensations for instances of poor quality of service recorded within specified time frames.
“The compensation will be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns.
“It will also take cognisance of the subscribers’ presence within Local Government Areas where service failures occur,” TheNewsZenith quotes the Commission as stating.
The directive is rooted in the NCC’s broader regulatory philosophy that places the consumer at the centre of Nigeria’s telecommunications ecosystem.
“Telecommunications services today underpin economic activity, social interaction, and access to digital opportunities.
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“When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system.
“Regulatory fines have traditionally served as a deterrent against poor service delivery.
“NCC is adopting a more consumer-focused approach that strengthens accountability within the industry.
“We have designed this measure to complement existing and ongoing efforts to strengthen service quality monitoring and enforce performance standards,” TheNewsZenith quotes Ukoha as stating.
Further to this directive, the Commission is also mandating tower companies to invest in infrastructure with measurable outcomes.
They must use the sums that NCC has fined these companies, in addition to other financial fines.
According to the statement, NCC will continue to reinforce operators’ obligation to invest consistently in network resilience, capacity expansion, and infrastructure upgrades.
This is to meet the growing demand for telecommunications services.
At the same time, it will deploy regulatory tools that promote fairness, transparency, and accountability across the sector.
NCC will also ensure that every subscriber receives the quality service they deserve while sustaining a telecommunications industry capable of powering Nigeria’s digital future. (TNZ)
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